Tickets & Visit FAQs

How can I buy a ticket?

Online
Tickets can be purchased online via our What’s On page. Select an event to view performance dates and booking options. A non-refundable £1.50 per ticket booking fee applies to opera tickets booked online. Please note, some discounts are not available online, see details below.

Telephone
Call 0113 223 3600. A non-refundable £1.50 per ticket booking fee applies to opera tickets booked by phone.

In person
32 New Briggate, Leeds LS1 6NU

Box Office opening hours
Visit our Contact Us page.

Payment methods

We accept all major credit cards (except American Express), Opera North Gift Vouchers or Theatre Tokens. We also accept cheques. Please note, we are currently not accepting cash.

Where is my confirmation email?

Confirmation emails and Print at Home tickets (if selected) are automatically emailed to you. If you can’t find the email, check your spam folder for the email and add ‘tickets@boxoffice.operanorth.co.uk’ to your contacts. Print at Home tickets can also be downloaded from your Account online, under the ‘Print at Home Tickets’ section.

We can also resend the confirmation email to you, just contact us at boxoffice@operanorth.co.uk

Using your account

To log in, register, or reset your password, follow the Account link on the top left-hand corner of your screen.

Log into your account to amend your contact details and preferences, to download and print tickets, and to access priority booking or membership discounts when purchasing tickets.

Receiving your tickets

E-tickets

• Wherever possible tickets will be sold online and e-tickets will be used.
• Leeds Grand Theatre and the Howard Assembly Room: ticket scanners are used on entry, so e-tickets can be downloaded to present on a mobile device, or printed out.
• All other venues: check the details on your e-ticket – you may need to print out your ticket to present as a paper copy.

Tickets by post
Tickets are sent via 2nd class post with a delivery fee of £1.50, and will arrive at least a week before your chosen performance, dependent on the booking date.

Collect tickets from Box Office in person
From 32 New Briggate, Leeds LS1 6NU

Refunds, exchanges & cancellations

If a performance is cancelled or abandoned when less than half the performance has taken place, bookers are eligible for a full refund. You may be offered alternative options including credit on your account for a future purchase, gift vouchers, making a donation or supporting the organisation by for example, becoming a member.

COVID-19 refund policy: for Opera North performances in Leeds, if you have tested positive or have symptoms of COVID-19 over the period of a booked performance, tickets can be exchanged to a future performance. Alternatively we will credit your account for a future purchase – credit can be used within 24 months. If these options are not possible, we will refund your tickets.

For more information please see our Terms & Conditions or email boxoffice@operanorth.co.uk.

Gift vouchers & memberships

Gift vouchers and memberships are available to purchase online, over the phone or in person.

Theatre Tokens are also accepted. To redeem, please contact our Box Office directly by emailing boxoffice@operanorth.co.uk or on 0113 223 3600.

Using credit

How can I check my credit balance?
Log in to your Opera North account and select ‘Account Credit’.

How to use my credit online
Log in to your Opera North account.

Choose the performance you would like to attend, select your seats, and proceed to ‘Checkout’.

Once you reach the ‘Order Summary’ section of the checkout, you will see a small check box marked “Use available credit to pay for this order” above the total balance.

Fill this check box; you should then see the value of your credit appear in the ‘Credit’ field, and the total amount to pay will reduce accordingly.

If there is any outstanding balance, enter your payment details to complete your order.

Getting here

The Howard Assembly Room and Leeds Grand Theatre are on New Briggate, approximately 5-10 minutes walk from buses and 15 minutes walk from the train station. Most buses to the city centre stop nearby on The Headrow, Vicar Lane and Boar Lane. Full details of public transport options in Leeds.

Read or listen to our guide notes for getting to and around the Howard Assembly Room and Howard Opera Centre.

At Opera North we’re committed to reducing our carbon footprint. Audience travel is a significant part of this so to encourage more people to ditch the car and use public transport instead, we’ve negotiated some great Green Season deals with bus companies across the region.

If you have suggestions for more ways we can help you to travel more sustainably, we’d love to hear from you at feedback@operanorth.co.uk

We encourage staff and audiences to minimise car travel, but recognise that driving to the theatre may be the only available option for some. To help you have a smooth journey to performances, we will continue to offer parking information alongside car sharing and public transport options.

More information

Discounts & concessions

Terms and conditions apply. All discounts are subject to availability. Qualifying essential companion ticket free. Only one discount per ticket, discounts cannot be used retrospectively. Proof of status must be shown – some discounts are not available online.

Howard Assembly Room

Under 30/Full-Time Students: £10 each for tickets over £10 plus additional discounts when you join Opera North’s free Under 30s scheme.

18/Under: £10 each for tickets over £10

Leeds Card Holders: £1.50 off tickets priced £15 and above

Pension credit, Disability Living Allowance, Leeds Card Extra, Personal Independence Payment, Attendance Allowance and Universal Credit: £10 each for tickets priced £15 and above

People with disabilities: free qualifying essential companion ticket. Sign up to our Access membership scheme to receive your discount online.

Leeds Grand Theatre

All discounts exclude Band E.

A non-refundable £1.50 per ticket booking fee is added to discounted tickets unless otherwise stated.

New to opera: £20 tickets for members of our Try It ON scheme

Under 30s/full-time students: £10 tickets for members of the Under 30s scheme ages 21-29. Members aged 16-20 are eligible for free tickets. 2 tickets per opera: each person using a ticket bought as part of the membership must show ID to prove age/full-time student status. Collect from Box Office only.

Pension Credit, Disability Living Allowance, Leeds Card Extra, Personal Independence Payment, Attendance Allowance and Universal Credit: £10 tickets (Bands B-D, excludes Dress Circle, no booking fee).

Schools: £10 tickets Monday to Friday, price bands C or D, plus free teacher ticket for every 10 booked (no booking fee).

Family ticket: 50% off for up to four aged 3-18 with each adult ticket booked (price bands B-D). Collect from Box Office only.

Retired over 65, Leeds Card holders: £2.50 off tickets Monday to Friday.

Groups: book now and pay later, giving you flexibility to adjust group numbers closer to the show, knowing you have secured the best seats.

2023/24 opera season
Groups of 6+ people: 5% off
Groups of 10+ people: Band B £50.15 (15% off), Band C £35.88 (12.5% off), Band D £23.40 (10% off).
Groups of 20+ as above plus one free organiser ticket.
Groups of 30+ as above plus 15 complimentary programmes.

People with disabilities: free qualifying essential companion ticket. Wheelchair spaces from £16. Stalls seats for people with disabilities using audio description/sign interpretation £25 with a free qualifying essential companion ticket. Sign up to our Access membership scheme to receive your discount online.

Discounts are also available for members of our Community Partnerships Scheme.

Kirklees Concert Season

Under 30s/full-time students: £4 tickets for Under 30 members.

Under 16s: £1 tickets.

Concessions (Retired over 65, Income support): £11-24.

Available to book through Opera North Box Office or Kirklees Town Hall Box Office.

Seating

Leeds Grand Theatre: All restricted view seats vary but as a guide, seats marked ‘Restricted View’ in the Dress and Upper circles are generally restricted by a pillar, and in the Balcony because they have a side view of the stage. Box seats also have a side view of the stage and sight-lines may be obscured by the sides of the Box. For more information about seating, please contact our Box Office.

If you would prefer seats with more leg room, we recommend not booking seats on the front row of any level, apart from the Stalls.

Programmes

For Leeds Grand Theatre performances, you can pre-order your programme with your tickets for collection free of charge from the Opera North and Howard Assembly Room Box Office, or sent to you for a £2.50 delivery fee (waived for Package bookers). Pre-ordered programmes will be sent out approximately 1 week before the performance.

Access

We offer a range of services including accessible performances, information in different formats including audio and large-print, accessible versions of our digital content, an Access Membership Scheme so you can book online with the relevant discounts (for Leeds venues), and detailed information on the venues so you can plan your visit.

In Leeds Grand Theatre, people receiving Pension Credit, JSA, ESA, Income Support, Incapacity Benefit, Disability Living Allowance or Leeds Card Extra card holders can buy best available tickets for £10 (Price Bands B-F, excludes Dress Circle) or in the Howard Assembly Room, get £4 off tickets £15 and above.

Read or listen to our guide notes for getting to and around the Howard Assembly Room and Howard Opera Centre.

Visit our Access page to find out more.

Still have a question?

If you can’t find what you’re looking for our Box Office team are happy to help with any questions you might have. Call 0113 223 3600 or email boxoffice@operanorth.co.uk.

Information last updated 13 July 2023.