If you are unable to use your tickets we offer an exchange or credit service. Tickets can be exchanged for another performance of the same production in Leeds or for credit placed on your account. Valid for 24 months from the time of issue, credit can be redeemed against any tickets, memberships or merchandise sold by Opera North. In order to take advantage of this service your original tickets are required by the Opera North Box office at least a week before the performance (14 days for group bookings of 20 or more). Any decisions after a week before the performance will be at the discretion of the Opera North Box Office management and the original tickets must be received before any credit will be issued. Our ticket exchange service is charged at £1 per ticket which includes the cost of the new tickets (where applicable) being posted out.
Tickets bought as part of Season Ticket, Create Your Own or multi-save packages, where discounts have been generated through multiple purchase, cannot be exchanged for credit vouchers or performances outside the original qualifying package. For Full Season Ticket and Create Your Own Package terms and conditions, please see below.
COVID-19 refund policy
We can offer a ticket exchange to a different performance, a credit on your account (valid for 24 months) or a refund on your tickets if:
- you feel unsure about attending a performance due to COVID-19
- you’ve been instructed to self-isolate over the period of a booked performance
- you have symptoms of COVID-19 or a high temperature on the day of the performance
Send your tickets back by email to email@example.com, and if you have symptoms on the day, let us know within 24 hours.
COVID-19 cancelled and postponed performances: please read our Refunds FAQs. Tickets will not be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place. Eligible bookers will be offered a refund along with options to credit your account for a future purchase or to make a donation.
We provide access to a stream with detailed information on How to Watch from our ONDemand website. The quality of experience is dependent on the set-up you prepare for watching and the quality and speed of your internet connection. Tickets will not be refunded unless availability of the stream is cancelled or interrupted such that less than half the performance is available.
Re-sells for Sold Out Performances
We can accept returned tickets for Sold-Out performances, however we must receive your original tickets, please return them to the Box Office as soon as possible. If the tickets are successfully re-sold a 24-month credit for the value of the tickets will be placed on your account minus a £1 exchange fee per ticket. If the Performance is not sold out we cannot accept returned tickets.
Agents’ tickets are accepted on the understanding that the agent is acting for the customer and not for Opera North or Leeds Grand Theatre & Opera House Ltd. The above statements regarding returned tickets do not apply to tickets issued by agencies.
Reselling tickets for profit
Tickets may not be offered for resale by anyone at a premium. Resale or attempted resale for profit is grounds for cancellation without refund or notice.
Children under 3 will not be admitted unless the performance is specifically for young children, some performances have an age guidance and are not suitable for young children. We recommend that you bring specialist child ear defenders for children attending events with amplified sound; the majority of Howard Assembly Room events are amplified.
Tickets are required for each child attending a performance. If your child is causing a disturbance to other customers, you will be asked to take them out of the venue and no refunds will be given.
We do not advise that children under 16 attend without a responsible adult and venue staff accept no responsibility for any unaccompanied children aged under 18.
Please contact the Opera North Box Office at firstname.lastname@example.org if you would like to find out more about specific performances.
All ticket prices published by Opera North in print or online are subject to change at any time. Prices and seating areas may change in response to demand. We always offer a range of accessible prices. You can check current prices by looking at seats online at www.operanorth.co.uk or call the Box Office on 0113 2233600.
Concessions, Offers and Discounts
We offer concessions and discounts for many performances – details can be found on our Tickets & Visits FAQs page. Concessions and discounts don’t apply to all prices or seats. Only one concession or discount can be applied per ticket. Child ticket refers to those aged 18/under, attending with an adult. Students should be in possession of a valid student ID or NUS card. We reserve the right to check proof of eligibility at any point and entry will be refused if you are found to have purchased a concession you are not entitled to.
Group rate seats are available for groups of 10 or more. Where available, schools concessions are to enable educational establishments to bring groups of pupils or students to see performances at a reduced rate. They are not transferable to adults and cannot be used by groups of staff. School groups must have accompanying adults who should be responsible for the behaviour of the children in the party.
All offers are subject to availability and cannot be used retrospectively. Only one discount per ticket. Proof of status may be required. Not all offers are available online.
You may have your tickets posted to you for a £1 charge. Tickets will be posted a week before the first performance in the booking. If booked within 5 days of the performance, your tickets will be held care of the Box Office. These tickets can be collected on presentation of the Debit/Credit Card used to make your booking and your booking confirmation if you have booked online.
You may also choose e-tickets. There is no charge for this service. Many venues will accept e-tickets on a mobile device and are likely to scan your ticket on entry. E-tickets can also be printed out at home. Please check your ticket or booking information for the venue requirements.
Conditions of entry
Staff at the venue are there to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.
If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance and to sit in alternative seats. Occasionally latecomers may not be admitted once the performance has started.
It is not permitted to bring your own refreshments, including alcohol into Leeds Grand Theatre or the Howard Assembly Room and the theatre management reserve the right to dispose of any items not purchased in the theatre.
Safety & Security
For the safety and comfort of all customers, bags larger than a handbag will not be permitted in Leeds Grand Theatre or the Howard Assembly Room. Any larger bags will have to be checked and placed in the cloakroom, for which there is a £1 charge.
No member of the audience will be permitted to sit in any gangway which intersects or flanks the seating.
Please note that strobe lighting, smoke effects and gunshots are sometimes used in productions. We will endeavour to inform audiences of their use by placing signs in the foyer areas prior to the performance.
The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited.
On occasion either the venue or a permitted third party may carry out general filming and sound recording in or about the venue. By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.
The Management of Opera North and Leeds Grand Theatre, Leeds Town Hall and Opera House Ltd reserve the right to:
- refuse admission to the premises and any of its venues
- request any ticket holder to leave the venue, and take appropriate action to enforce this right
- change the advertised arrangements of any performance in the event of illness or any cause beyond our control. This includes non-appearance of any named artist.
- Carry out random bag checks where necessary
Please use this link for Leeds Grand Theatre terms and conditions and Leeds Town Hall terms and conditions.