Refund FAQs

If a performance is cancelled, bookers are eligible for a full refund. You may be offered alternative options including credit on your account for a future purchase, gift vouchers, making a donation or supporting the organisation by, for example, becoming a member.

COVID-19 refund policy: for Opera North performances in Leeds, if you are instructed to self-isolate over the period of a booked performance, tickets can be exchanged to a future performance. Alternatively we will credit your account for a future purchase – credit can be used within 24 months. If these options are not possible, we will refund your tickets.

You may not be contacted for a number of weeks, as Box Offices are working with reduced teams and have a backlog of cancelled events. Some venues are prioritising refunds in order of performance date and may still be working through summer performance refunds.

To prevent any unnecessary delay, if you are able to, log in to your account with the venue and check that your daytime phone number is current.

All purchasers will be contacted by the relevant Box Office with details. As a general guide, if you made your payment by bank card, your card will be refunded. If your payment card details have changed, the Box Office will get in touch with you – there is no need to contact them. If you paid in cash, by cheque or using Theatre Tokens, or if you’re paying by Direct Debit, the Box Office may refund via bank transfer. They will contact you to arrange this. Bank transfers may take 2 weeks to process.

Check the latest information and FAQs with the venue website where you paid for your tickets/activity. If you still need to contact the Box Office with a query, send an email in the first instance – find venue links on our contact us page. For bookings through Opera North, or for enquiries about any of our performances, email boxoffice@operanorth.co.uk. The Opera North phone lines are likely to be very busy, but if you’re unable to email, call 0113 223 3600 (Mon-Fri 10am to 6pm) where there is an option to leave a message.

If your contact details have changed, these can be updated by logging in to your account, or you can email the venue – details on our contact us page. If your payment card has expired or your bank details have changed, the Box Office will contact you.

Opera North package prices will be honoured for remaining tickets, even if the discount would no longer apply.

The Opera North Box Office team will call you to explain your refund options.

Check our What’s on page for details of our events currently on sale. If you’re unable to book online, email boxoffice@operanorth.co.uk or leave a message on 0113 223 3600 and we will contact you.

The good news is that productions will be rescheduled over the next two years and we will continue to make live music and create extraordinary experiences, every day, for and with the communities we serve. Check our website or follow us on Facebook or Twitter for all the latest news.

In these uncertain times we welcome your support more than ever, whether it be as simple as joining our email list, getting closer to the company by becoming a Friend or Patron, making a donation or buying tickets for performances. Thank you for standing by us.

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The following performances have now been postponed or cancelled; ticket holders will be contacted by the relevant Box Office.

Three Stories of Gold and Greed  –  Sun 12 July, Square Chapel Arts Centre, Halifax

The Water Diviner’s Tale  –  postponed to 10 – 11 June 2021, Leeds Town Hall.

Opera North Children’s Chorus, Youth Chorus and Young Voices have been postponed until further notice.

Opera North Orchestra Academy  –  24 – 29 August, Leeds. We regret to announce that this year’s Orchestra Academy has been cancelled and will return in 2021.

La traviata – postponed to be rescheduled in the next two years. Bookers will be contacted regarding refunds.

Bernstein Double Bill – postponed to be rescheduled in the next two years. Bookers will be contacted regarding refunds.

Jack the Ripper – postponed to be rescheduled in the next two years. Bookers will be contacted regarding refunds.

Carmen – postponed to be rescheduled in the next two years. Bookers will be contacted regarding refunds.

Alcina – postponed to be rescheduled in the next two years. Bookers will be contacted regarding refunds.

The Girl of the Golden West – postponed to be rescheduled in the next two years. Bookers will be contacted regarding refunds.